Maintenance – Gagal Aktivasi Biometric
| Maintenance – Gagal Aktivasi Biometric | ||
| No | Informasi Wajib* | Contoh Pilihan Keterangan |
| 1 | Nama Lengkap Nasabah* | |
| 2 | No Hp/Rekening Allo Bank* | |
| 3 | Tanggal Kejadian | (dd/mm/yy) |
| 4 | Jam Kejadian | (hh:mm) |
| 5 | Jenis Handphone | Android/Apple/Huawei |
| 6 | Versi OS/IOS | 7/8/9/DLL |
| 7 | Merk | Samsung/Iphone/Oppo/DLL |
| 8 | Tipe Handphone | 13/S22/S21/FOLD |
| 9 | Keterangan | Tidak Terima OTP/Tidak Bisa Verifikasi OTP/Blank |
| 10 | Tambahan Informasi | |
| 11 | Channel | Cabang/Contact Center/SPG/Bisnis Unit – nama online |
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