| Category | Detail Category | Detail Sub Category 1 | Detail Sub Category 2 |
| Keluhan | Non Transaksional | Produk – PaylaterProduk – Instant Cash | Gagal Apply Paylater (Nasabah Umum) |
| Gagal Apply Paylater (Program Paylater) | |||
| Gagal Pembayaran/Cicilan Paylater | |||
| Gagal Pelunasan dipercepat Paylater | |||
| Gagal Penarikan Dana Tunai Instant Cash | |||
| Gagal Pembayaran Cicilan Instant Cash | |||
| Remaks | Nama Lengkap Nasabah* |
| No Hp/Rekening Allo Bank* | |
| Tanggal Kejadian* | |
| Jam Kejadian* | |
| Keterangan* | |
| Tambahan Informasi atau kronlogis lengkap* | |
| Channel* – Nam Online* |
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